Frequently Asked Questions

Smesto is an online fashion platform that offers the latest fashion trends and brand-name apparel for both men and ladies. They provide a curated selection of high-quality, stylish clothing to suit various personal styles and preferences.

Our Business Location is –
Address : 6588 Oak Springs Dr, Oak Park, CA 91377, United States
E-Mail : [email protected]
Phone : +1 (618) 204-1391​

Yes, We have a return and Refund policy in place to ensure customer satisfaction.

If you are not fully satisfied with your order, we offer a 30-days return policy. 

How can customers return your products?
– By Mail

How will customers get the return label?

1. For defective products:
when the product is incorrect, damaged by the carrier, or defective in another way.
– In the box

2. For customer remorse:
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item
– In The Box

How much will customers pay for return shipping?

1. For defective products:
This happens when the product is incorrect, damaged by the carrier, or defective in another way
– No Cost

2. For customer remorse:
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item
– No cost

We Only Allow New Products for Return or Refund. This can include unopened products in original packaging, and products that have never been used

We do not charge any restocking fees.

To initiate a return, please follow these simple steps:

1. Contact our customer service team at [email protected] within 30 days of receiving your order. Provide them with your order number, the item you wish to return, and the reason for the return.
2. Our customer service team will assist you by providing a return authorization number (RMA) and a return shipping label, if applicable.
3. Securely pack the item in its original packaging, including any accessories or documentation that came with it.
4. Attach the return shipping label to the outside of the package and send it back to us. Please note that you will be responsible for the cost of return shipping, unless the item is damaged, defective, or not as described.

Once we receive the returned item, our team will inspect it to ensure it is in its original condition. If the item meets the requirements, we will issue a refund to your original payment method within 4 days. Please note that refunds do not cover any shipping or handling charges.

Yes, We often offers special discounts in our store.

Pugest accepts popular payment methods. We Accept Payment through Stripe And Paypal and the methods are Cartes Bancaires, Visa, Master Card, American Express and PayPal.

For our customers within the USA, our standard shipping is Free. 

We currently offer shipping within the United States (USA) only. We regret to inform you that we do not ship internationally now. We aim to expand our shipping services to other countries in the future.

Once you have placed an order, please allow us 0-1 business days to process and prepare your items for shipping. The estimated shipping times within the USA are typically 4-5 business days from the date of shipment.

Our Order Cutoff time will be 10:00 PM and the Time Zone is (GMT-05:00) Eastern Standard Time (New York). 

We only replace items if they are defective or damaged. For Process Just Send Us a email at [email protected].

We do not charge any restocking fees.