Return and Refund Policy

30 Days Return Policy

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. If you need to know anything about your order or about our shop just simply contact us at [email protected].

Return Process

To initiate a return, please follow these simple steps:

1. Contact our customer service team at [email protected] within 30 days of receiving your order. Provide them with your order number, the item you wish to return, and the reason for the return.
2. Our customer service team will assist you by providing a return authorization number (RMA) and a return shipping label, if applicable.
3. Securely pack the item in its original packaging, including any accessories or documentation that came with it.
4. Attach the return shipping label to the outside of the package and send it back to us. Please note that you will be responsible for the cost of return shipping, unless the item is damaged, defective, or not as described.

Once we receive the returned item, our team will inspect it to ensure it is in its original condition. If the item meets the requirements, we will issue a refund to your original payment method within 4 days. Please note that refunds do not cover any shipping or handling charges.

Return Method & Conditions

How can customers return your products?
– By Mail

How will customers get the return label?

1. For defective products:
when the product is incorrect, damaged by the carrier, or defective in another way.
– In the box

2. For customer remorse:
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item
– In The Box

How much will customers pay for return shipping?

1. For defective products:
This happens when the product is incorrect, damaged by the carrier, or defective in another way
– No Cost

2. For customer remorse:
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item
– No cost

We Only Allow New Products for Return or Refund. This can include unopened products in original packaging, and products that have never been used

We do not charge any restocking fees.

Refunds

If you are returning an item due to damage, defect, or it not being as described, we will provide a full refund, including any shipping or handling charges. However, if you are returning an item for any other reason, you will be responsible for the return shipping costs.

Please be aware that we can only issue a refund once we have received and inspected the returned item. If the item is not in its original condition or is missing any accessories or documentation, a full refund may not be possible.

In the case of receiving a damaged or defective item, please contact us at [email protected] immediately. We will strive to assist you by offering a replacement item or issuing a refund without requiring the return of the item.

Exchanges

We only replace items if they are defective or damaged. For Process Just Send Us an email at [email protected].

Customer Support

Address: 6588 Oak Springs Dr, Oak Park, CA 91377, United States
Phone: +1 (618) 204-1391
E-Mail: [email protected]
Working Time: Mon-Fri