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Return and Refund Policy

30 Days Return Policy

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we are unable to offer a full refund.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • It must be returned in its original packaging.

Non-Returnable Items

Certain items are exempt from returns, including:

  • Perishable goods: Food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids and gases

Additionally, the following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To process your return, a receipt or proof of purchase is required.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    Email us at [email protected] within 30 days of receiving your order. Provide your order number, the item to return, and the reason for the return.
  2. Receive Authorization:
    Our team will provide you with a Return Authorization Number (RMA) and a return shipping label, if applicable.
  3. Package the Item:
    Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship the Item:
    Attach the return shipping label to the package and send it back to us.
    • Return Shipping Costs:
      • For defective, damaged, or incorrect items: No cost.
      • For customer remorse (wrong product, incorrect fit, or unwanted item): No cost.
  5. Inspection and Refund:
    Once the item is received and inspected:
    • If approved, a refund will be issued to your original payment method within 4 days.
    • Shipping and handling charges are non-refundable.

Return Conditions

  • Only new products in their original, unopened packaging are eligible for returns or refunds.
  • Items must be unused and include all original accessories and documentation.
  • Restocking Fees: None.

Refund Policy

  • For returns due to damage, defect, or incorrect item:
    • A full refund, including shipping and handling, will be provided.
  • For returns due to customer remorse:
    • You are responsible for the return shipping costs.

Refunds are issued after we receive and inspect the item. If the item is not in its original condition, a partial refund may apply.

For damaged or defective items:

  • Contact us immediately at [email protected].
  • A replacement or refund will be provided without requiring a return.

Exchanges

Exchanges are only allowed for defective or damaged items.

Contact Information

For any questions or concerns about returns, refunds, or exchanges, reach out to us at [email protected].

Thank you for shopping with Smesto!

Customer Support

Address: 26493 E University Dr Apt 614, Aubrey, Tx 76227 , United States
Phone: +1 (727) 334-5006
E-Mail: [email protected]
Working Time: Mon-Fri