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Cancellation Policy

At Smesto, we aim to make the order cancellation process simple and hassle-free. Below, you’ll find all the necessary details regarding our cancellation policy.

Order Cancellation

How to Cancel:

  • Timeframe:
    • Cancellation requests must be made within 12 hours of placing the order and before the order has been shipped.
  • Process:
    • Email us at [email protected] with:
      • Your order number.
      • The reason for cancellation.
      • Any other relevant details.

Important Notes:

  • Once your order has been shipped, cancellations are no longer possible. In such cases, you will need to initiate a return to receive a refund.

Refunds for Cancelled Orders

  • Before Shipment:
    • A full refund will be issued to your original payment method within 4 business days.
  • After Shipment:
    • If the order is shipped before cancellation, you must initiate a return to qualify for a refund.

Pre-Orders

  • Carefully Review: Please review item descriptions carefully before placing pre-orders.
  • Cancellation Before Shipment: Contact [email protected] as soon as possible to request cancellation.
  • Cancellation After Shipment: Pre-ordered items cannot be cancelled once shipped.

Additional Information:

  • Pre-orders may have longer shipping times.
  • Estimated Ship Dates: These will be provided, and any changes will be communicated promptly.

Order Cancellation by Smesto

In rare cases, Smesto may cancel your order due to:

  • Items being out of stock.
  • Technical errors during the order process.

What Happens Next:

  • You will receive prompt notification of the cancellation.
  • A full refund will be issued to your original payment method.

Cancellation Due to Fraudulent Activity

We reserve the right to cancel any order suspected of fraudulent activity.

Verification Process:

  • If suspicion arises, we will contact you to verify your identity and billing information.
  • Failure to Verify: If verification is unsuccessful, the order may be cancelled, and a refund will be issued.

Contact Information

For any questions or concerns regarding our cancellation policy, please email us at:

Our customer service team is here to assist you.

Thank you for choosing Smesto!

Customer Support

Address: 26493 E University Dr Apt 614, Aubrey, Tx 76227 , United States
Phone: +1 (727) 334-5006
E-Mail: [email protected]
Working Time: Mon-Fri