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Cancellation Policy

At Smesto, we strive to make the order cancellation process straightforward and hassle-free for our customers. Below is all the information you need about our cancellation policy.

Order Cancellation

If you wish to cancel your order:

  • Cancellation Timeframe: Requests must be made within 12 hours of placing the order and before the order has been shipped.
  • How to Cancel: Email [email protected] with your order number, the reason for cancellation, and any other relevant details.

Important Notes:

  • We cannot guarantee cancellation if your order has already been shipped. In such cases, you will need to initiate a return to receive a refund.

Refunds for Cancelled Orders

  • Before Shipment: A full refund will be issued to your original payment method within 4 business days.
  • After Shipment: If your order is shipped before cancellation, you must initiate a return to qualify for a refund.

Pre-Orders

For pre-ordered items:

  • Carefully review the item description before placing your order.
  • Cancellation Before Shipment: Contact [email protected] as soon as possible.
  • Cancellation After Shipment: Pre-ordered items cannot be cancelled once shipped.

Additional Information:

  • Pre-orders may have longer shipping times. Estimated ship dates will be provided, and any changes will be communicated promptly.

Order Cancellation by Smesto

In rare circumstances, Smesto may cancel your order due to:

  • Items being out of stock
  • Technical errors during the order process

If your order is cancelled by us:

  • You will receive prompt notification and a full refund to your original payment method.

Cancellation Due to Fraudulent Activity

We reserve the right to cancel any order suspected of fraudulent activity.

  • Verification Process: If suspicion arises, we will contact you to verify your identity and billing information.
  • Failure to Verify: If verification is unsuccessful, the order may be cancelled, and a refund will be issued.

Contact Information

If you have any questions or concerns regarding our cancellation policy, please email us at [email protected]. Our customer service team is always here to assist you.

Thank you for choosing Smesto!

Customer Support

Address: 26493 E University Dr Apt 614, Aubrey, Tx 76227 , United States
Phone: +1 (727) 334-5006
E-Mail: [email protected]
Working Time: Mon-Fri