Return and Refund Policy

30 Days Return Policy

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we are unable to offer a full refund.

To be eligible for a return:

The item must be unused and in the same condition as received.
It must be returned in its original packaging.

Non-Returnable Items

Certain items are exempt from returns, including:

Perishable goods: Food, flowers, newspapers, or magazines
Intimate or sanitary goods
Hazardous materials or flammable liquids and gases

Additionally, the following items cannot be returned:

Gift cards
Downloadable software products
Certain health and personal care items

To process your return, a receipt or proof of purchase is required.

Return Process

To initiate a return, please follow these steps:

Contact Us:
Email us at [email protected] within 30 days of receiving your order. Provide your order number, the item to return, and the reason for the return.
Receive Authorization:
Our team will provide you with a Return Authorization Number (RMA) and a return shipping label, if applicable.
Package the Item:
Securely pack the item in its original packaging, including all accessories and documentation.
Ship the Item:
Attach the return shipping label to the package and send it back to us.
- Return Shipping Costs:
  - For defective, damaged, or incorrect items: No cost.
  - For customer remorse (wrong product, incorrect fit, or unwanted item): No cost.
Inspection and Refund:
Once the item is received and inspected:
- If approved, a refund will be issued to your original payment method within 4 days.
- Shipping and handling charges are non-refundable.

Return Conditions

Only new products in their original, unopened packaging are eligible for returns or refunds.
Items must be unused and include all original accessories and documentation.
Restocking Fees: None.

Refund Policy

For returns due to damage, defect, or incorrect item:
- A full refund, including shipping and handling, will be provided.
For returns due to customer remorse:
- You are responsible for the return shipping costs.

Refunds are issued after we receive and inspect the item. If the item is not in its original condition, a partial refund may apply.

For damaged or defective items:

Contact us immediately at [email protected].
A replacement or refund will be provided without requiring a return.

Exchanges

Exchanges are only allowed for defective or damaged items.

To request an exchange, email us at [email protected].

Contact Information

For any questions or concerns about returns, refunds, or exchanges, reach out to us at [email protected].

Thank you for shopping with Smesto!

Customer Support

Address: 26493 E University Dr Apt 614, Aubrey, Tx 76227 , United States
Phone: +1 (727) 334-5006
E-Mail: [email protected]
Working Time: Mon-Fri