Return and Refund Policy

At Smesto, we want you to be completely satisfied with your purchase. Below are the details of our return, refund, and exchange policies.


Return Policy

  • Eligibility Period: Returns are accepted within 30 days from the date of purchase.
  • Conditions for Return:
    • The item must be unused and in the same condition as received.
    • It must be returned in its original packaging.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable Goods: Food, flowers, newspapers, or magazines.
  • Intimate or Sanitary Goods
  • Hazardous Materials or Flammable Liquids and Gases
  • Other Non-Returnable Items:
    • Gift cards
    • Downloadable software products
    • Certain health and personal care items

Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    • Email us at [email protected] within 30 days of receiving your order.
    • Provide your order number, the item to return, and the reason for the return.
  2. Receive Authorization:
    • Our team will issue a Return Authorization Number (RMA) and a return shipping label, if applicable.
  3. Package the Item:
    • Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship the Item:
    • Attach the provided return shipping label to the package and send it back to us.

Return Shipping Costs

  • For Defective, Damaged, or Incorrect Items: No cost to the customer.
  • For Customer Remorse (e.g., wrong product, incorrect fit, or unwanted item): No cost to the customer.

Inspection and Refund

Once the returned item is received and inspected:

  • Approval: If approved, a refund will be issued to your original payment method within 4 days.
  • Non-Refundable Charges: Shipping and handling fees are non-refundable.

Return Conditions

  • Only new products in their original, unopened packaging are eligible for returns or refunds.
  • Items must be unused and include all original accessories and documentation.
  • Restocking Fees: None.

Refund Policy

  • For Returns Due to Damage, Defect, or Incorrect Item:
    • A full refund, including shipping and handling, will be provided.
  • For Returns Due to Customer Remorse:
    • You are responsible for the return shipping costs.
    • Refunds are issued after inspection. If the item is not in its original condition, a partial refund may apply.
  • For Damaged or Defective Items:
    • Contact us immediately at [email protected].
    • A replacement or refund will be provided without requiring a return.

Exchanges

  • Eligible Items: Exchanges are only allowed for defective or damaged items.
  • How to Request: Email us at [email protected] to initiate the exchange process.

Contact Information

For any questions or concerns about returns, refunds, or exchanges, please contact us:


Thank you for shopping with Smesto!

Customer Support

Address: 26493 E University Dr Apt 614, Aubrey, Tx 76227 , United States
Phone: +1 (727) 334-5006
E-Mail[email protected]
Working Time: Mon-Fri