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Return and Refund Policy
At Smesto, we want you to be completely satisfied with your purchase. Below are the details of our return, refund, and exchange policies.
Return Policy
- Eligibility Period: Returns are accepted within 30 days from the date of purchase.
- Conditions for Return:
- The item must be unused and in the same condition as received.
- It must be returned in its original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable Goods: Food, flowers, newspapers, or magazines.
- Intimate or Sanitary Goods
- Hazardous Materials or Flammable Liquids and Gases
- Other Non-Returnable Items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
Return Process
To initiate a return, follow these steps:
- Contact Us:
- Email us at [email protected] within 30 days of receiving your order.
- Provide your order number, the item to return, and the reason for the return.
- Receive Authorization:
- Our team will issue a Return Authorization Number (RMA) and a return shipping label, if applicable.
- Package the Item:
- Securely pack the item in its original packaging, including all accessories and documentation.
- Ship the Item:
- Attach the provided return shipping label to the package and send it back to us.
Return Shipping Costs
- For Defective, Damaged, or Incorrect Items: No cost to the customer.
- For Customer Remorse (e.g., wrong product, incorrect fit, or unwanted item): No cost to the customer.
Inspection and Refund
Once the returned item is received and inspected:
- Approval: If approved, a refund will be issued to your original payment method within 4 days.
- Non-Refundable Charges: Shipping and handling fees are non-refundable.
Return Conditions
- Only new products in their original, unopened packaging are eligible for returns or refunds.
- Items must be unused and include all original accessories and documentation.
- Restocking Fees: None.
Refund Policy
- For Returns Due to Damage, Defect, or Incorrect Item:
- A full refund, including shipping and handling, will be provided.
- For Returns Due to Customer Remorse:
- You are responsible for the return shipping costs.
- Refunds are issued after inspection. If the item is not in its original condition, a partial refund may apply.
- For Damaged or Defective Items:
- Contact us immediately at [email protected].
- A replacement or refund will be provided without requiring a return.
Exchanges
- Eligible Items: Exchanges are only allowed for defective or damaged items.
- How to Request: Email us at [email protected] to initiate the exchange process.
Contact Information
For any questions or concerns about returns, refunds, or exchanges, please contact us:
- Email: [email protected]
Thank you for shopping with Smesto!
Customer Support
Address: 26493 E University Dr Apt 614, Aubrey, Tx 76227 , United States
Phone: +1 (727) 334-5006
E-Mail: [email protected]
Working Time: Mon-Fri